cj@ttt.codes | John Ford Credit Management (Pvt) Ltd

Tele Calling Executives

cj@ttt.codes — Thu, 28 Aug 2025 20:07:30 +0000

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Tele Calling Executives

City

Colombo

Location type

Onsite

About Us

John Ford Credit Management (Pvt) Ltd is one of Sri Lanka’s trusted leaders in debt collection, credit recovery, and financial advisory services. For over a decade, we have partnered with leading banks, financial institutions, and businesses to deliver reliable and ethical credit management solutions.

We believe in integrity and professionalism in everything we do.
Teamwork is at the core of our success.
We provide career growth and learning opportunities for our people.
A supportive environment where your skills and contributions are valued.
Be part of a dynamic team driving excellence in financial services.

Job Description

Make outbound calls to debtors for follow-up on overdue payments and negotiate suitable repayment arrangements.
Handle inbound calls professionally and provide accurate information regarding accounts.
Maintain detailed records of all customer interactions and update the system promptly.
Achieve daily and monthly collection targets while adhering to ethical recovery practices.
Identify difficult cases and escalate them to senior recovery officers when necessary.
Work closely with the recovery team to maximize collections and minimize bad debts.
Ensure full compliance with company policies, regulatory guidelines, and confidentiality standards.

Experience & Qualifications

Passed G.C.E (O/L) and Advance Level Examination.
Age between 18 to 35 years.
Minimum 1–2 years of experience in telecalling, collections, customer service, or BPO (experience in finance/banking/telecom collections is a strong advantage).
Excellent communication and persuasion skills with a clear and confident voice.
Fluency in English and Sinhala (Tamil would be an added advantage).
Ability to handle stressful situations and manage difficult conversations professionally.
Basic computer skills and proficiency in MS Office.
Goal-oriented mindset with a strong focus on achieving targets.
Pleasant personality and a positive attitude.

Have a question? Fill out the form or contact us!

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.

For career inquires, please email : info@jfcmlk.com

Apply for this position

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The post Tele Calling Executives first appeared on John Ford Credit Management (Pvt) Ltd.

Recovery Executives

cj@ttt.codes — Thu, 28 Aug 2025 20:01:45 +0000

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Recovery Executives

City

Colombo

Location type

Onsite

About Us

We believe in integrity and professionalism in everything we do.
Teamwork is at the core of our success.
We provide career growth and learning opportunities for our people.
A supportive environment where your skills and contributions are valued.
Be part of a dynamic team driving excellence in financial services.

Job Description

Independently manage a portfolio of high-value overdue accounts and execute effective recovery strategies.
Conduct professional negotiations with debtors (individuals and corporate clients) to achieve mutually acceptable repayment solutions while maintaining the highest ethical standards.
Perform field visits and follow-ups as required to maximize recovery outcomes.
Supervise, mentor, and guide a team of junior recovery officers and telecallers.
Monitor recovery performance, prepare detailed progress reports, and provide insights for strategic planning.
Ensure full compliance with company policies, regulatory requirements, and confidentiality standards.

Experience & Qualifications

- Minimum 3–5 years of experience in debt recovery or collections, preferably in banking, finance, leasing, or telecom sectors.
- Proven track record in handling complex, high-value recovery cases independently.
- Excellent negotiation, communication, persuasion, and conflict-resolution skills.
- Strong leadership qualities with the ability to guide and develop junior team members.
- High proficiency in MS Office (especially Excel for reporting and data analysis).
- Valid driving license and own vehicle would be an added advantage (for field recovery).
- Ability to work under pressure, meet targets, and maintain professionalism in challenging situations.

Have a question? Fill out the form or contact us!

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.

For career inquires, please email : info@jfcmlk.com

Apply for this position

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The post Recovery Executives first appeared on John Ford Credit Management (Pvt) Ltd.

Recovery Managers

cj@ttt.codes — Thu, 28 Aug 2025 10:46:07 +0000

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Recovery Managers

City

Colombo

Location type

Onsite

About Us

We believe in integrity and professionalism in everything we do.
Teamwork is at the core of our success.
We provide career growth and learning opportunities for our people.
A supportive environment where your skills and contributions are valued.
Be part of a dynamic team driving excellence in financial services.

Job Description

Lead and manage the overall recovery operations for a portfolio of high-value and complex accounts.
Develop and implement effective recovery strategies to maximize collections and reduce non-performing accounts.
Negotiate settlements with corporate clients and high-net-worth individuals at a senior level.
Oversee, mentor, and performance-manage a team of Recovery Executives, Officers, and Tele Calling Executives.
Monitor team performance, set targets, and conduct regular reviews to ensure achievement of collection goals.
Prepare comprehensive management reports, analyze recovery trends, and provide strategic recommendations.
Ensure strict compliance with company policies, regulatory guidelines, and ethical standards in all recovery activities.
Coordinate with banks, financial institutions, and internal departments for smooth recovery processes.

Experience & Qualifications

Minimum 3–5 years of experience in debt recovery/collections, with at least 2–3 years in a managerial or supervisory capacity.
Proven track record in handling large recovery portfolios and achieving challenging collection targets.
Strong leadership, team management, and people development skills.
Excellent negotiation, communication, and conflict-resolution abilities.
High proficiency in MS Office (especially Excel) and reporting tools.
Previous experience in banking, finance, leasing, or telecom collections is highly preferred.
Valid driving license and own vehicle would be a strong advantage.

Have a question? Fill out the form or contact us!

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.

For career inquires, please email : info@jfcmlk.com

Apply for this position

By submitting this form you agree to our Privacy Policy. Optimum may contact you via email or phone for scheduling or marketing purposes.

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You can unsubscribe at any time using the link in the footer of our emails. View our Privacy Policy.

The post Recovery Managers first appeared on John Ford Credit Management (Pvt) Ltd.